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About this activity

Menguji tahap kefahaman pelajar tentang eModul SmartServe F&B yang telah disediakan.

Created by

shyda omar
shyda omar
Malaysia

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Menguji tahap kefahaman pelajar tentang eModul SmartServe F&B yang telah disediakan.

by shyda omar
1

Apakah maksud perkhidmatan pelanggan dalam industri F&B?

2

Antara berikut, yang manakah peranan pekerja restoran?

3

Tindakan yang menunjukkan perkhidmatan cemerlang:

4

Apakah patut dilakukan sebelum memulakan shift?

5

Bahasa badan yang sesuai termasuk:

6

Apakah tindakan yang TIDAK wajar semasa melakukan servis?

7

Berapakah masa ideal pekerja untuk menyambut pelanggan?

8

Pada waktu bilakah pesanan akan di ulang semula?

9

Menghidangkan pesanan kepada pelanggan di lakukan di sebelah?

10

Apakah langkah terakhir selepas pelanggan beredar dari meja makan?

11

Apakah ayat yang sesuai diberikan kepada pelanggan yang menyatakan bahasa makanan tersebut telah sejuk?

12

Teknik empati termasuk:

13

Apakah langkah pertama bila terima aduan daripada pelanggan?

14

Tindakan terbaik untuk pesanan salah ialah?

15

Apakah tindakan susulan yang wajar selepas selesaikan aduan?

16

Seorang pelanggan berkata dengan nada marah: "Kenapa makanan saya lambat!? Saya dah tunggu 25 minit!" Apa tindakan pertama yang paling profesional?

17

Seorang pelanggan bertanya: “Menu mana yang sesuai untuk orang yang elergi seafood?” Apakah jawapan terbaik?

18

Anda ternampak rakan sekerja bercakap kasar dengan pelanggan. Apa tindakan paling beretika?

19

Pelanggan asing sukar memahami bahasa Melayu. Cara komunikasi paling sesuai?

20

Anda sedang menghidang makanan dan tiba-tiba menyedari pinggan pelanggan terkena sedikit kesan minyak. Apa tindakan paling profesional?

 
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