Quiz: RECEIVING CALLS (others


RECEIVING CALLSOnline version CHOOSE THE CORRECT ANSWER by Eva Ortega Miranda 1 The ................ wanted to speak with the managing director. a caller b breaks up c be careful d 2 When you put someone ................... you make them wait. a wrong number b on hold c hang up d 3 You can't hear the caller when the call .............. a extension b on hold c breaks up d 4 Do you know Mr. Hanson's ................. ? a extension b caller c be careful d e 5 ..................... to take clear messages with all the necessary details. a Be careful b hang up c wrong number d 6 When the call has ended, you can ...................... a hang up b caller c breaks up d 7 I am afraid you've reached the ........................ a wrong number b caller c extension d 8 Mr Moore is ................. He always makes me laugh. a polite b funny c rude d 9 Sarah's boss is ......................... with her because she made many mistakes a angry b friendly c rude d 10 A receptionist must be ................ on the phone with customers. a polite b serious c funny d 11 Bob isn't very ..................... he never says " hello" to me. a friendly b rude c serious d 12 It is ..................... to interrupt someone while they are speaking. a rude b angry c funny d 13 Don't laugh! This is a .......................... problem. a serious b polite c angry d

1

The ................ wanted to speak with the managing director.

a

caller

b

breaks up

c

be careful

d

2

When you put someone ................... you make them wait.

a

wrong number

b

on hold

c

hang up

d

3

You can't hear the caller when the call ..............

a

extension

b

on hold

c

breaks up

d

4

Do you know Mr. Hanson's ................. ?

a

extension

b

caller

c

be careful

d

e

5

..................... to take clear messages with all the necessary details.

a

Be careful

b

hang up

c

wrong number

d

6

When the call has ended, you can ......................

a

hang up

b

caller

c

breaks up

d

7

I am afraid you've reached the ........................

a

wrong number

b

caller

c

extension

d

8

Mr Moore is ................. He always makes me laugh.

a

polite

b

funny

c

rude

d

9

Sarah's boss is ......................... with her because she made many mistakes

a

angry

b

friendly

c

rude

d

10

A receptionist must be ................ on the phone with customers.

a

polite

b

serious

c

funny

d

11

Bob isn't very ..................... he never says " hello" to me.

a

friendly

b

rude

c

serious

d

12

It is ..................... to interrupt someone while they are speaking.

a

rude

b

angry

c

funny

d

13

Don't laugh! This is a .......................... problem.

a

serious

b

polite

c

angry

d

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

RECEIVING CALLS

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RECEIVING CALLSOnline version

by Eva Ortega Miranda

The ................ wanted to speak with the managing director.

When you put someone ................... you make them wait.

You can't hear the caller when the call ..............

Do you know Mr. Hanson's ................. ?

..................... to take clear messages with all the necessary details.

When the call has ended, you can ......................

I am afraid you've reached the ........................

Mr Moore is ................. He always makes me laugh.

Sarah's boss is ......................... with her because she made many mistakes

A receptionist must be ................ on the phone with customers.

Bob isn't very ..................... he never says " hello" to me.

It is ..................... to interrupt someone while they are speaking.

Don't laugh! This is a .......................... problem.

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