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MF0241: UF0036 2.qualitat: Recordar i Comprendre

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MF0241: UF0036 2.qualitat: Recordar i Comprendre

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About this activity

Quiz sobre gestió de la qualitat i servei al client.

Created by

Miguel Ángel Docencia
Miguel Ángel Docencia
Spain

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MF0241: UF0036 2.qualitat: Recordar i Comprendre
 

MF0241: UF0036 2.qualitat: Recordar i ComprendreOnline version

Quiz sobre gestió de la qualitat i servei al client.

by Miguel Ángel Docencia
1

Què és l’objectiu principal de la gestió de la qualitat?

2

Quin model s’utilitza per implantar mesures correctores?

3

Què inclou la secció de registres i documentació?

4

Quin és un dels indicadors clau de rendiment (KPIs) citats?

5

Quin és l’enfocament de la qualitat relacional?

6

Quina norma ISO és especialment citada com a essencial?

7

Què evaluen internalment a través de revisions de protocols?

8

Què és la qualitat percebuda?

9

Quin factor és essencial per a la fidelització segons el document?

10

Quin és un mètode d’avaluació externa?

11

Quina és una característica de la qualitat tècnica?

 
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