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Comunicación cliente difícil

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Comunicación cliente difícil

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About this activity

Juego sobre técnicas para solucionar situaciones difíciles con clientes

Created by

Karen Ortega
Karen Ortega
Colombia

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Comunicación cliente difícil
 

Comunicación cliente difícilOnline version

Juego sobre técnicas para solucionar situaciones difíciles con clientes

by Karen Ortega
1

¿Qué es el proceso de desescalada del servicio de atención al cliente?

2

¿Cuáles son las 3 etapas de la desescalada?

3

¿Cuando un cliente expresa su inconformidad de manera intensa, ¿cuál es la técnica de replanteamiento más adecuada para reducir la tensión y orientar la conversación hacia la solución?

4

¿Cuál de las siguientes acciones representa un cierre colaborativo efectivo en la atención al cliente?

 
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