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MF0241: UF0036 Test 1: Quiz d'Atenció al Client

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MF0241: UF0036 Test 1: Quiz d'Atenció al Client

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Coneix la base de l'atenció al client

Created by

Miguel Ángel Docencia
Miguel Ángel Docencia
Spain

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MF0241: UF0036 Test 1: Quiz d'Atenció al Client
 

MF0241: UF0036 Test 1: Quiz d'Atenció al ClientOnline version

Coneix la base de l'atenció al client

by Miguel Ángel Docencia
1

Quin és l'objectiu principal de l'atenció al client segons el dossier?

2

Quin departament sol coordinar-se per incidències de cobrament?

3

Quin document mostra la jerarquia i les línies d'autoritat dins de l'empresa?

4

Quin concepte describeix la capacitat d'entendre les necessitats del client?

5

Com s'anomena el conjunt de dades que circulen entre departaments?

6

Quina és la finalitat del servei postvenda?

7

Quin tipus d'atenció respon només quan el client presenta un problema?

8

Quin és el sistema que ajuda a gestionar les relacions amb els clients?

9

Què és una reclamació segons el dossier?

10

Què és la fidelització?

 
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