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MF0241:UF0037 Test 2:Protocol d'Atenció al Client

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MF0241:UF0037 Test 2:Protocol d'Atenció al Client

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Played 13 %Accuracy 73 Average time 02:20
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Qüestions sobre el protocol d'atenció

Created by

Miguel Ángel Docencia
Miguel Ángel Docencia
Spain

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MF0241:UF0037 Test 2:Protocol d'Atenció al Client
 

MF0241:UF0037 Test 2:Protocol d'Atenció al ClientOnline version

Qüestions sobre el protocol d'atenció

by Miguel Ángel Docencia
1

Quin és l’objectiu principal d’un protocol d’atenció al client?

2

Quin és el primer pas habitual en un procés d’atenció?

3

Quin document s’utilitza per recollir les dades bàsiques del client?

4

Què és una incidència segons el dossier?

5

Quin element garanteix que totes les atencions segueixin el mateix procediment?

6

Quina informació s’anota al registre d’incidències?

7

Quin pas del procés serveix per assegurar que el client rep la informació necessària?

8

Quin pas del procés ajuda a verificar que el client ha entès la informació donada?

9

Quin pas es realitza habitualment abans del tancament de l’atenció?

10

Quin document serveix per deixar constància de les consultes i demandes rebudes?

 
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