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Spa: Manejo de Clientes y Quejas

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Spa: Manejo de Clientes y Quejas

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About this activity

Gestión emocional y respuestas profesionales en el spa.

Created by

Johana Elotl Díaz
Johana Elotl Díaz
Mexico

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Spa: Manejo de Clientes y Quejas
 

Spa: Manejo de Clientes y QuejasOnline version

Gestión emocional y respuestas profesionales en el spa.

by Johana Elotl Díaz
1

¿Qué tipo de cliente busca resultados rápidos y puede estar impaciente?

2

¿Qué técnica ayuda a calmarse durante una queja?

3

¿Cuál es la primera respuesta ante una queja?

4

¿Qué tipo describe a un cliente que duda mucho y necesita confirmaciones?

5

¿Qué actitud profesional evita ante una queja?

6

¿Qué debe hacer ante una queja repetitiva?

7

¿Qué tipo de cliente valora lujo y experiencia?

8

¿Qué técnica de control emocional reduce la tensión?

9

¿Qué lenguaje usar al responder por teléfono?

10

¿Qué es clave al cerrar una sesión ante una queja?

 
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