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Nilai Kepuasan Pelanggan

Quiz

Played 9

About this activity

Quiz ringkas tentang kepuasan pelanggan

Created by

Malaysia

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Nilai Kepuasan Pelanggan
 

Nilai Kepuasan PelangganOnline version

Quiz ringkas tentang kepuasan pelanggan

by SHAZRIEL AWIE BIN SHAIRI KPM-Guru
1

Apa maksud nilai kepuasan pelanggan menurut teks?

2

Ciri utama kepuasan pelanggan bergantung pada kemampuan produk untuk?

3

Apa kesan jika syarikat tidak ambil kira kepuasan pelanggan?

4

Sebab utama pelanggan berpuas hati adalah?

5

Model Kepuasan Pelanggan melibatkan apa utama?

6

Apa maksud Kebolehpercayaan dalam model persepsi pelanggan?

7

Apa maksud Responsif dalam ciri kepuasan?

8

Mengapa bukti fizikal penting dalam kepuasan pelanggan?

9

Apa kaedah umum untuk mengukur kepuasan pelanggan?

10

Kesan kepuasan pelanggan terhadap jenama ialah?

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