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Rumbo a la ISO 9001: Comunicación con el Cliente

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Rumbo a la ISO 9001: Comunicación con el Cliente

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Juego de preguntas sobre requisitos 8.2 de ISO 9001

Created by

Fidel Vaca
Fidel Vaca
Mexico

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Rumbo a la ISO 9001: Comunicación con el Cliente
 

Rumbo a la ISO 9001: Comunicación con el ClienteOnline version

Juego de preguntas sobre requisitos 8.2 de ISO 9001

by Fidel Vaca
1

¿Qué cubre el apartado 8.2 de ISO 9001?

2

¿Cuándo debe haber comunicación con el cliente según 8.2?

3

¿Qué tipo de información debe proporcionarse al cliente?

4

¿Qué comprende tratar en 8.2.1?

5

¿Qué implica recibir retroalimentación de clientes?

6

¿Qué se debe hacer con la propiedad del cliente?

7

¿Qué ejemplo ilustra 8.2 sobre contingencias?

8

¿Qué medios son comunes para interactuar con el cliente?

9

¿Qué función tiene la comunicación en 8.2?

 
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