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UF0349 Repaso

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UF0349 Repaso

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Preguntas tipo test UF0349 Atención al cliente en el proceso comercial

Created by

Noemi Bonache Gil
Noemi Bonache Gil
Spain
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UF0349 Repaso

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UF0349 Repaso
 

UF0349 RepasoOnline version

Preguntas tipo test UF0349 Atención al cliente en el proceso comercial

by Noemi Bonache Gil
1

Cuáles de las siguiente son técnicas para el tratamiento de las objeciones?

2

¿Cuál de las siguientes es una clasificación de los clientes actuales de una empresa?

3

Cuando ofrecemos a nuestros clientes un servicio gratuito de reparación y mantenimiento durante un año a partir de la compra , estamos ofreciendo un...

4

¿Cuál te parece la secuencia lógica para diseñar un servicio de postventa?

5

¿Cuáles de los siguientes son vicios de dicción que dificultan la comunicación eficaz con los clientes?

6

¿Quá consecuencias positivas tieneun adecuado tratamiento de las quejas y reclamaciones?

7

Entre las claves de un buen argumentario comercial, se encuentran...

8

¿Cuáles son las tres actividades principales del seguimiento comercial?

9

De las siguientes definiciones cuál se corresponde con la de un SGC

10

Entre las principales ______________ de la comunicación están la percepción, los sentimientos, el conocimiento, etc...

 
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