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Quiz – ISO 9001:2015 | Requisito 8.2 Requisitos para el Servicio

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Quiz – ISO 9001:2015 | Requisito 8.2 Requisitos para el Servicio

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quiz sobre el requisito 8.2

Created by

Fidel Vaca
Fidel Vaca
Mexico

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Quiz – ISO 9001:2015 | Requisito 8.2 Requisitos para el Servicio
 

Quiz – ISO 9001:2015 | Requisito 8.2 Requisitos para el ServicioOnline version

quiz sobre el requisito 8.2

by Fidel Vaca
1

¿Qué busca principalmente el requisito 8.2?

2

¿Cuándo deben comprenderse los requisitos del servicio según este requisito?

3

¿Cuál es un ejemplo de identificación de requisitos del servicio?

4

¿Qué se debe confirmar respecto a los documentos del cliente?

5

¿Qué acción corresponde a la revisión de requisitos?

6

¿Por qué se debe confirmar que el sistema permite manejar la operación solicitada?

7

¿Qué actividad forma parte de la confirmación del servicio?

8

¿Qué se debe acordar con el cliente antes de iniciar la operación?

9

¿Cuál es una buena práctica en el control de cambios del servicio?

 
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