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QA SOP Mastery Quiz

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QA SOP Mastery Quiz

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About this activity

Test your understanding of QA SOP.

Created by

Farishha
Farishha
Japan

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QA SOP Mastery Quiz
 

QA SOP Mastery QuizOnline version

Test your understanding of QA SOP.

by Farishha
1

What is the best example of proper empathy in a chat?

2

When should a CX agent use a 3+1 closing procedure?

3

If a transfer occurs, what should CX2 do about acknowledgement?

4

Which is a sign of correct acknowledgement when a receipt is provided?

5

Which behavior affects the thoroughness of QA guidelines?

6

What is a key element of Efficient Verification?

7

What should be avoided in Salutation according to guidelines?

8

Which scenario demonstrates appropriate handling of a wrong acknowledgement?

9

What issue may occur if probing is skipped in Relevance and Clarity?

10

What signifies proper empathy after an angry reply?

 
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