Customer Support Process Quiz

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Test your CS process knowledge.

Lamis

Egypt

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Customer Support Process Quiz


Customer Support Process QuizOnline version Test your CS process knowledge. by Lamis 1 What should you do if a ticket needs specialized help? a Ask the customer to reopen later b Escalate the ticket to the appropriate department c Ignore the ticket d Close the ticket immediately 2 Who should you follow up with if needed? a The support agent's supervisor b The Account Holder c The marketing team d A random colleague 3 When should you offer the Survey and Opportunity Calls? a At the end of the call or chat b Never; not offered c Only after a week d At the start of the call 4 How many points are awarded for full credit? a 50 points b 20 points c 0 points d 10 points 5 What is the credit for partial completion? a 0 points b 5 points c 10 points d 15 points 6 What happens if there is no credit? a 0 points b 20 points c 5 points d 10 points 7 Which action is part of proper ticket handling? a Reassign without notifying b Escalate when necessary c Ignore the ticket d Close without resolution 8 Which party is primarily contacted for follow-up needs? a Marketing Lead b Support Agent c Billing Team d Account Holder 9 What should be offered after resolving the main issue? a Product upgrade b New contract only c Survey and Opportunity Calls d No further contact 10 What is the main goal of escalation? a Notify only the customer b Close the ticket c Get the right department to assist d Ignore the escalation