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Cuestionario de Servicio al Cliente

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Cuestionario de Servicio al Cliente

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About this activity

Conoce principios clave del servicio al cliente.

Created by

Luis Mario Cardena Hoyos
Luis Mario Cardena Hoyos
Colombia

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Cuestionario de Servicio al Cliente
 

Cuestionario de Servicio al ClienteOnline version

Conoce principios clave del servicio al cliente.

by Luis Mario Cardena Hoyos
1

¿Qué describe mejor un buen trato al cliente?

2

¿Cuál es el objetivo principal de la comunicación en servicio al cliente?

3

¿Qué indica un manejo adecuado de quejas?

4

¿Qué implica respetar al cliente durante una interacción?

5

¿Qué acción mejora la satisfacción del cliente?

6

En manejo de quejas, ¿qué es clave?

7

¿Qué caracteriza una comunicación clara?

8

¿Qué es importante al tratar con un cliente molesto?

9

¿Qué práctica mejora la fidelización?

10

¿Qué se debe evitar en la atención al cliente?

 
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