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Examen Diagnóstico_DESEMPEÑO Y CALIDAD EN EL SERVICIO

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Examen Diagnóstico_DESEMPEÑO Y CALIDAD EN EL SERVICIO

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Ingeniería Ferroviaria

Created by

Gladys Miranda
Gladys Miranda
Mexico

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Examen Diagnóstico_DESEMPEÑO Y CALIDAD EN EL SERVICIO
 

Examen Diagnóstico_DESEMPEÑO Y CALIDAD EN EL SERVICIOOnline version

Ingeniería Ferroviaria

by Gladys Miranda
1

¿Cuál es el propósito principal de la norma UNE-EN 13816?

2

En el contexto ferroviario, ¿qué significa RAMS?

3

La norma ISO 9001 se enfoca en:

4

La norma ISO 22163 es relevante porque:

5

Los procesos sustantivos en transporte ferroviario incluyen:

6

Según la norma UNE-13816, los indicadores de calidad se estructuran en:

7

La familia de normas ISO 14000 se relaciona con:

8

El ciclo de calidad en UNE-13816 generalmente implica:

9

Para la recolección de información en evaluación de calidad, se utilizan herramientas como:

10

El cuadro de mando (dashboard) en evaluación de calidad es una herramienta para:

11

La correlación entre calidad y desempeño en sistemas ferroviarios implica que:

12

La norma ISO 14063 aborda principalmente:

13

La evolución del concepto de calidad en transporte ha transitado hacia:

14

El mantenimiento en sistemas ferroviarios es importante para la calidad porque:

 
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