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About this activity

Preguntas clave sobre Administración y atención en el sector público.

Created by

Irene Martín Castaño
Irene Martín Castaño
Spain

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Tareas complementarias de apoyoOnline version

Preguntas clave sobre Administración y atención en el sector público.

by Irene Martín Castaño
1

¿Qué estructura describe la Administración General del Estado para organizar funciones?

2

¿Qué derecho tiene un empleado público según el temario?

3

En la atención al cliente, ¿qué modalidad implica contacto directo cara a cara?

4

¿Qué se debe evitar al tratar con clientes, según las normas de protocolo?

5

En la entrega de paquetería, ¿qué tipo de carta garantiza entrega y firma?

6

¿Qué elemento es esencial para recibir a un visitante en un centro de trabajo?

7

¿Qué enfoque mejora la comunicación no verbal en el trabajo?

8

En incidencias, ¿qué debe hacerse si no se puede solucionar un problema?

9

¿Qué se entiende por burlar barreras de comunicación en atenciones?

10

¿Cuál es un objetivo de la Administración para las pruebas de selección?

 
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