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Knowledge Nuggets - CX & CARE

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Knowledge Nuggets - CX & CARE

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(18)
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About this activity

Test your knowledge in preparation of the monthly assessment.

Created by

Gafar
Gafar
Nigeria
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Knowledge Nuggets - CX & CARE
 

Knowledge Nuggets - CX & CAREOnline version

Test your knowledge in preparation of the monthly assessment.

by Gafar
1

Mr. Gafar calls in complaining that his DStv is showing “E48- 32 error message. Below are the most likely causes of the error except

2

Recurring payment option on MyDStv app can be set up and cancelled at anytime

3

Add-ons can be added to a DStv account via MYDStv App.

4

A customer's decoder is switched on and on video mode. However, the TV screen is blank. Select the possible cause from the options below.

5

Mr. Bayo called to report that his secondary DStv decoder is showing an E16 error. He mentioned that he has tried restarting both his main and secondary decoders, but the error persists, preventing him from watching any channels on the secondary decoder. What is the most appropriate wrap up to choose?

6

Miss Ekaette, a Compact package subscriber, contacts the Assisted Digital team to report that she can no longer access CBS Justice (Channel 170) on her Explora decoder. As a CSR, what steps would you take to resolve this issue?

7

Alhaja. Rukayat is asked to enter the default PIN (1-2-3-4), but the PIN dialogue box is not displaying on her TV screen. What should you advise next?

8

The current offer - We’ve Got You Promotion is expected to run between ............................. & .................................

9

Mr. Felix would like to see 3 i-plate information bars at the same time whenever He presses the Info button. Direct him to activate the settings on his decoder.

10

Mrs. Suliat, called you to request for an upgrade of her DStv account. Upon investigation, it was discovered that She has not made payment for the upgrade. What is the most appropriate Wrap-Up code to select after this interaction with the customer?

11

Select your department from the options

 
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