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Cuestionario Gestión Garantías

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Cuestionario Gestión Garantías

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Cuestionario para mejorar la gestión de garantías

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Ortiz
Ortiz
Colombia

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Cuestionario Gestión Garantías
 

Cuestionario Gestión GarantíasOnline version

Cuestionario para mejorar la gestión de garantías

by Ortiz
1

Andrea Velasco, desde Zaragoza–Antioquia, reporta afectación a la imagen de la compañía por presuntas conductas inapropiadas en una tienda Ara: malos tratos, irregularidades y ambiente laboral tenso. Solicita atención urgente. Datos del cliente: Nombre: Andrea Velasco Correo: andreavelasco282@gmail.com Ciudad: Zaragoza–Antioquia No proporciona dirección física ¿Cuál sería la respuesta correcta y apropiada que debe brindar un agente, considerando el caso y la información disponible?

2

Se comunica el supervisor de la tienda 1568, indignado, indicando que va a radicar una garantía por la línea, ya que el cliente intentó hacerlo desde su celular pero le generó error y no fue posible completar el proceso. El agente debe brindarle la orientación correcta para que la garantía sea radicada por el medio adecuado. ¿Cuál sería la respuesta correcta que debe brindar el agente al supervisor?

 
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