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CLIENTE FANTASMA Q4 FEBRERO

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CLIENTE FANTASMA Q4 FEBRERO

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(34)
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CLIENTE FANTASMA Q4 FEBRERO

Created by

Gabriela Pazmiño
Gabriela Pazmiño
Ecuador

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CLIENTE FANTASMA Q4 FEBRERO
 

CLIENTE FANTASMA Q4 FEBREROOnline version

CLIENTE FANTASMA Q4 FEBRERO

by Gabriela Pazmiño
1

¿Cuál es la primera opción que debe priorizarse para la validación de identidad?

2

¿Qué datos deben confirmarse o actualizarse en cada interacción con el cliente?

3

¿Cuál es el objetivo principal del tracking de reclamos en Banca Móvil?

4

¿En que canal se incorporó la nueva funcionalidad de seguimiento de reclamos?

5

¿Qué permite realizar la nueva funcionalidad implementada en Banca Móvil?

6

¿Cuáles son los submotivos incluidos en esta primera etapa?

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7

¿Qué botón permite visualizar el seguimiento de los reclamos en Banca Móvil?

8

¿Qué representa el estado “En Proceso”?

9

¿Qué representa el estado “Finalizados”?

10

¿Cuántos meses puede el cliente consultar el estado el estado de sus reclamos en banca móvil?

 
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