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OMEGA YT
OMEGA YT
Spain

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by OMEGA YT
1

Para una empresa que fabrica televisores, el hipermercado donde se venden será:

2

Cuando un adulto realiza una compra en una juguetería, suele actuar como:

3

El marketing relacional tiene como objetivo:

4

Adquirir una alarma antirrobo para una vivienda busca satisfacer:

5

La segmentación de mercado se basa en que:

6

La interpretación que una persona hace de la realidad cercana se denomina:

7

Según Kotler, el proceso de decisión de compra se compone de las siguientes fases:

8

Los elementos que componen la atención al cliente son:

9

Entre los elementos que componen el entorno de una organización, están:

10

Señala las fases del proceso de atención al cliente, debidamente ordenadas:

11

El departamento de atención al cliente suele estar más desarrollado:

12

Un departamento de atención al cliente no es de calidad cuando:

13

Que un producto sea de calidad viene determinado por:

14

Un producto de calidad:

15

Se considera que un producto supera las expectativas de los clientes cuando:

 
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