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Gestión del Desempeño CIG

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Gestión del Desempeño CIG

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About this activity

Evaluemos tu conocimiento

Created by

Luisa Leche
Luisa Leche
Guatemala

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Gestión del Desempeño CIG
 

Gestión del Desempeño CIGOnline version

Evaluemos tu conocimiento

by Luisa Leche
1

Un objetivo describe...

2

Incrementar la satisfacción del 82% al 92% antes de diciembre es:

3

El KPI sirve para:

4

“Mantener actualizado el sistema” es una meta SMART

5

La gestión del desempeño es:

6

¿Qué ocurre si no tenemos consistencia en sesiones de seguimiento (1a1) con nuestro jefe inmediato?

7

En el modelo de evaluación del desempeño, está compuesto por 2 tipos de metas:

8

¿Qué metas deberían tener mayor peso?

9

Las metas SMART están compuestas por:

10

Reducir la cartera morosa total del 8% actual a máximo 5% en 9 meses para recuperación. Es una meta que está..

Explicación

El objetivo da dirección estratégica y nos indica qué queremos alcanzar

La meta traduce el objetivo en resultado medible

Los KPI son el tablero de control y miden el avance a la meta

El KPI debe ser: Actualizar el 100% del sistema actual para llevar un control en seguimiento a socios para el 30 de junio del 2026.

Es un proceso permanente que acompaña todo el año para tener seguimiento constante y su herramienta es la evaluación del desemepeño

no tener seguimiento es no tener una visión de nuestro logro en el tiempo y alineación con nuestro jefe inmediato

80% individuales, 20% negocio

Las estratégicas nos acercan a las metas crucialmente importantes alineadas al objetivo

 
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