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Hospital Receptionist: Patient Dialogue

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Hospital Receptionist: Patient Dialogue

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About this activity

Practice polite patient conversations.

Created by

GUN SENG MAW
GUN SENG MAW
Thailand

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Hospital Receptionist: Patient Dialogue
 

Hospital Receptionist: Patient DialogueOnline version

Practice polite patient conversations.

by GUN SENG MAW
1

What is a courteous opening when greeting a patient at the desk?

2

If a patient asks for directions, what should you offer first?

3

Which phrase demonstrates active listening after a patient speaks?

4

What should you do if a patient is anxious?

5

Which request is appropriate when collecting patient information?

6

How should you handle a patient who speaks a different language?

7

What is an appropriate closing after assisting a patient?

8

When confirming appointment details, you should:

9

Which tone is best for handling sensitive information?

10

If a patient complains about wait time, you should:

 
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