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A - Z del Servicio al Cliente

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A - Z del Servicio al Cliente

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About this activity

Un juego para aprender atributos clave del servicio al cliente.

Created by

ARLETH
ARLETH
Mexico

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A - Z del Servicio al Cliente
 

A - Z del Servicio al ClienteOnline version

Un juego para aprender atributos clave del servicio al cliente.

by ARLETH
C
D
H
O
R
S
A
C
D
O
D
A
C
D
C
A
H

Empieza por C

Dominio del servicio o del producto ofrecido para atender correctamente.

Empieza por D

La voluntad interna de ser útil y ayudar a los demás.

Empieza por H

Actuar con verdad y mantener la confidencialidad de la información.

Empieza por O

Enfocarse en ayudar al cliente a alcanzar sus objetivos.

Empieza por R

Cumplir con compromisos y estándares de calidad.

Empieza por S

Asistencia personalizada que considera las necesidades del cliente.

Empieza por A

Tratar al cliente como persona, no como un número.

Empieza por C

Usar un vocabulario accesible.

Empieza por D

Ejecutar el servicio de manera ordenada y consistente.

Empieza por O

Cumplir con tiempos y expectativas.

Empieza por D

Entrega e intensidad en la tarea.

Empieza por A

Transmitir confianza y proactividad. Otros atributos clave

Empieza por C

Eficiencia en la entrega del servicio.

Empieza por D

Energía y entusiasmo para servir.

Empieza por C

Generar confianza en el cliente.

Empieza por A

Mostrar comprensión y cercanía.

Empieza por H

Es actuar con verdad y rectitud, respetar y proteger la información privada.

 
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