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Weekly reports and ticket ownership

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Weekly reports and ticket ownership

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DRZ PRODUCTIONS
DRZ PRODUCTIONS
Colombia

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Weekly reports and ticket ownership
 

Weekly reports and ticket ownershipOnline version

Weekly reports and ticket ownership

by DRZ PRODUCTIONS
C
E
L
O
P
R
T
W
O
T

Starts with C

The CSR should reach out to the Case Managers (CMs) and/or Law Firms directly via both ________ and E-MAIL

Starts with E

if you notice a consistent lack of response from a specific case manager (CM) during follow-ups, it is essential to_______ the matter by reaching out to another contact at the law firm or a supervisor.

Starts with L

A regular CSR cannot reassign a ticket that belongs to another law firm unless the support is _____-term (one week or more).

Starts with O

If a CSR helps another CSR for less than one week, the ________ CSR remains the ticket owner.

Starts with P

Call & Email Case Managers (CMs)/Law Firms about _________ actions

Starts with R

If a CSR supports another CSR for one week or more, the ticket must be officially _________.

Starts with T

The CSR should create a Report of Any & All Cost Approval Tickets and send it to the Law Firm(s) and/or CM(s) via E-Mail, at least ________ a week

Starts with W

The CSR should perform a _________ Tickets Report

Starts with O

Short-term help does not change ticket __________.

Starts with T

If CSR support lasts one week or more, ticket ownership is _________ to the supporting CSR

 
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