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ISO 9001 y satisfacción del cliente

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ISO 9001 y satisfacción del cliente

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Quiz sobre ISO 9001 y satisfacción

Created by

CAROLINA ALVARADO
CAROLINA ALVARADO
Mexico

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ISO 9001 y satisfacción del cliente
 

ISO 9001 y satisfacción del clienteOnline version

Quiz sobre ISO 9001 y satisfacción

by CAROLINA ALVARADO
1

Pregunta 1 El análisis de riesgos dentro de ISO 9001 tiene un enfoque principalmente:

2

Pregunta 2 Un indicador debe ser:

3

Pregunta 3 La tasa de quejas se calcula como:

4

Pregunta 4 El seguimiento de la satisfacción del cliente pertenece al requisito:

5

Pregunta 5 No establecer objetivos medibles incumple el requisito:

6

Pregunta 6 El incremento del 35 por ciento en quejas indica posible falla en:

 
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