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Examen de Omnicanalidad

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Examen de Omnicanalidad

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Played 5 %Accuracy 22 Average time 00:32
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About this activity

Evaluación de conceptos y aplicación práctica.

Created by

Susana de los Angeles Acuña Navas
Susana de los Angeles Acuña Navas
Nicaragua

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Examen de Omnicanalidad
 

Examen de OmnicanalidadOnline version

Evaluación de conceptos y aplicación práctica.

by Susana de los Angeles Acuña Navas
1

¿Qué es la omnicanalidad?

2

Diferencia entre multicanalidad y omnicanalidad

3

Qué significa poner al cliente en el centro

4

¿Cuál es uno de los principales beneficios de la omnicanalidad para el cliente?

5

Caso 1: Cliente inicia compra en web y termina en tienda, ¿experiencia?

6

Caso 2: Cliente debe repetir información en cada canal, ¿experiencia?

7

Caso 3: Vendedor dice “eso no es mi área”, ¿experiencia?

8

Caso 4: Colaborador busca solución aunque el error sea de otro equipo, ¿experiencia?

9

Caso 5: Cliente recibe información distinta según el canal, ¿experiencia?

10

Caso 6: Comunicación fluida entre áreas facilita la experiencia, ¿experiencia?

 
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