New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Quiz
Quiz

Identificación de las necesidades del cliente

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Identificación de las necesidades del cliente

Quiz

Played 104
Create copy

About this activity

Necesidades del cliente

Created by

Abigay Ceceño
Abigay Ceceño
Mexico

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Identificación de las necesidades del cliente
 

Identificación de las necesidades del clienteOnline version

Necesidades del cliente

by Abigay Ceceño
1

¿Cuál es la primera acción que debes tomar al atender a un cliente en soporte presencial?

2

Al practicar la escucha activa, ¿Qué es lo más importante?

3

¿Qué tipo de preguntas son más efectivas para identificar las necesidades del cliente?

4

¿Cómo puedes identificar la necesidad real detrás del problema del cliente?

5

En un entorno de soporte presencial, ¿por qué es importante observar el contexto del cliente?

6

Al confirmar la información durante el proceso de identificación de necesidades, ¿qué acción es adecuada?

7

¿Por qué es importante hacer preguntas como “¿Desde cuándo presenta la falla?”

8

En la evaluación del problema, ¿qué debes hacer si el cliente ha intentado una solución previamente?

9

Al ofrecer una solución, ¿qué es lo más importante para asegurar una buena experiencia al cliente?

10

¿Qué debe hacer un técnico al identificar que la causa raíz del problema es diferente a lo que el cliente había pensado?

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.