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Misión KP_RPC

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Misión KP_RPC

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About this activity

Encuesta para medir conocimientos sobre gestión

Created by

Adriana
Adriana
Colombia

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Misión KP_RPC
 

Misión KP_RPCOnline version

Encuesta para medir conocimientos sobre gestión

by Adriana
1

¿Cómo abordarías a un Cliente olvidadizo?

2

¿Cómo abordarías a un Cliente desorganizado?

Escoge una o varias respuestas

3

¿Cómo identificar a un Cliente Estratega?

Escoge una o varias respuestas

4

¿Cómo manejar a un Cliente afectado por una situación real, ejemplo, Cliente se encuentra Hospitalizado?

5

De las siguientes frases ¿Cuál corresponde a una frase de apertura?

6

Como manejarías la siguiente Objeción ¿No me llego el extracto?

7

Si el Cliente por si mismo informa que va a realizar un abono, se debe:

8

Un tono cálido y amable en la llamada puede:

9

Para tener una buena comunicación con el cliente en los primeros segundos de la comunicación, cual efecto del tono amable es relevante para que este no cuelgue

10

¿Por qué es importante ser efectivo en el primer contacto con el cliente?

 
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