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Quizz: Servicio al Cliente

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Quizz: Servicio al Cliente

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About this activity

Conoce claves del buen servicio al cliente.

Created by

Nicolas Urquizo
Nicolas Urquizo
Ecuador

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Quizz: Servicio al Cliente
 

Quizz: Servicio al ClienteOnline version

Conoce claves del buen servicio al cliente.

by Nicolas Urquizo
1

¿Qué objetivo principal tiene el servicio al cliente?

2

¿Cuál es la actitud más adecuada al atender a un cliente?

3

¿Qué representa una queja bien gestionada?

4

¿Qué método es clave para resolver dudas del cliente?

5

¿Qué función cumple la empatía en servicio al cliente?

6

¿Qué debe incluir una buena respuesta a un cliente?

7

¿Qué es un canal de atención al cliente?

8

¿Qué expresa profesionalismo en el servicio?

9

¿Qué implica la resolución de conflictos?

10

¿Qué es un tiempo de respuesta adecuado?

 
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