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Análisis de Riesgos Psicosociales en un Call Center

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Análisis de Riesgos Psicosociales en un Call Center

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Quiz sobre pensamiento crítico y manejo del estrés en asesoría telefónica y en chat.

Created by

TATIANA MARTINEZ
TATIANA MARTINEZ
Colombia

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Análisis de Riesgos Psicosociales en un Call Center
 

Análisis de Riesgos Psicosociales en un Call CenterOnline version

Quiz sobre pensamiento crítico y manejo del estrés en asesoría telefónica y en chat.

by TATIANA MARTINEZ
1

¿Qué aspecto reduce la carga mental en un turno pesado?

2

Escenario: Un empleado de call center te informa que ha estado experimentando síntomas de estrés y ansiedad debido a la carga de trabajo y la presión para cumplir con los objetivos de ventas. Como Profesional / Tecnólog@ en Seguridad y Salud en el Trabajo, ¿qué acción tomarías?

3

¿Qué técnica favorece la regulación emocional en el trabajo?

4

¿Cuál es una señal de desgaste emocional en el equipo?

5

¿Qué dimensión hace parte del Dominio de Control?

 
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