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Retoma Exprés: Claridad en Línea

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Retoma Exprés: Claridad en Línea

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About this activity

Juego enfocado en mejorar la claridad del mensaje al solicitar y ejecutar una retoma, reforzando el protocolo y manteniendo una experiencia positiva para el usuario.

Created by

Erick Bermúdez
Erick Bermúdez
Colombia

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Retoma Exprés: Claridad en Línea
 

Retoma Exprés: Claridad en LíneaOnline version

Juego enfocado en mejorar la claridad del mensaje al solicitar y ejecutar una retoma, reforzando el protocolo y manteniendo una experiencia positiva para el usuario.

by Erick Bermúdez
1

¿Qué asegura una buena retoma?

2

¿Cuál es el tiempo adecuado para realizar una retoma de llamada?

3

¿Qué debe hacer el asesor si necesita más tiempo para validar la información y ya pasó el minuto de retoma?

4

Cuando el asesor regresa de una retoma, ¿qué debe decir primero al usuario?

5

¿Qué NO debe hacer el asesor durante una retoma?

6

¿Qué pasa si la retoma dura más del tiempo permitido?

7

¿Cómo debe solicitar el asesor una retoma al usuario durante la llamada?

8

¿Qué debe evitar el asesor al retomar información?

 
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