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Tema: Momentos de la verdad. Normas de servicio

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Tema: Momentos de la verdad. Normas de servicio

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Tema: Momentos de la verdad. Normas de servicio

Created by

Manuel Murillo
Manuel Murillo
Costa Rica

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Tema: Momentos de la verdad. Normas de servicio
 

Tema: Momentos de la verdad. Normas de servicioOnline version

Tema: Momentos de la verdad. Normas de servicio

by Manuel Murillo
1

¿Cuál es el objetivo principal de la bienvenida al cliente?

2

En una zapatería, ¿qué debe hacer el colaborador para identificar la necesidad del cliente?

3

¿Qué norma de servicio se aplica cuando el colaborador escucha sin interrumpir?

4

En un hotel, ¿qué información es importante brindar durante el servicio?

5

¿Por qué es importante explicar la información de forma clara al cliente?

6

En un restaurante, ¿cuándo debe el mesero verificar si todo está bien?

7

¿Qué acción demuestra empatía hacia el cliente?

8

¿Cuál es una buena práctica al cerrar el servicio?

9

¿Qué tienen en común la atención en zapatería, hotel y restaurante?

10

¿Qué efecto tiene una despedida cordial?

 
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