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CRM Skills

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CRM Skills

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Choose the best option for each question.

Created by

Nicolle Desire Arriaza Ruiz
Nicolle Desire Arriaza Ruiz
Guatemala

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CRM Skills
 

CRM SkillsOnline version

Choose the best option for each question.

by Nicolle Desire Arriaza Ruiz
1

What does CRM stand for?

2

What are CRM systems?

3

What are the two types of CRM skills reviewed?

4

Showing empathy during a customer interaction is an example of...

5

Managing and analyzing customer data is an example of...

6

Monitoring KPIs is an example of...

7

Having great communication skills is an example of...

8

Being able to address customer concerns and complaints efficiently is an example of...

9

What is a benefit of CRM systems?

 
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