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OA Grade 10Telephone & Communication Techniques Quiz

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OA Grade 10Telephone & Communication Techniques Quiz

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Basics of telecom and services

Created by

Daniellia Smith
Daniellia Smith
Jamaica

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OA Grade 10Telephone & Communication Techniques Quiz
 

OA Grade 10Telephone & Communication Techniques QuizOnline version

Basics of telecom and services

by Daniellia Smith
1

What are telephone techniques

2

Which service allows a user to redirect incoming calls to another number?

3

What does voicemail provide in telephone services?

4

Which feature allows a caller to be notified of a held line for a subsequent attempt?

5

What is the abbreviated meaning for VoIP telephone services?

6

Which term describes directing an incoming call to a specific extension within a system?

7

Select the correct pagers below

Choose one or more answers

8

Which service enables multiple participants to join a single call?

9

Which option is a "telephone limitation"

10

What are some guidelines for handling phone calls?

Choose one or more answers

11

What are the different essential telephone etiquettes

Choose one or more answers

12

What should be done when answering a telephone?

Choose one or more answers

13

What are some things to avoid when having a conversation on the phone?

Choose one or more answers

14

WHAT ARE RECORING SYSYTEMS?

15

Which is NOT a recording system

16

What are the three types of switchboards

Choose one or more answers

17

How should you deliver a message to a colleague that was absent from work and a caller left a message

Choose one or more answers

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