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Hospitality Vocab Challenge EX. 2

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Hospitality Vocab Challenge EX. 2

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About this activity

Phrases for guest services.

Created by

Ana Cristina Castro Álvarez
Ana Cristina Castro Álvarez
Spain

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Hospitality Vocab Challenge EX. 2
 

Hospitality Vocab Challenge EX. 2Online version

Phrases for guest services.

by Ana Cristina Castro Álvarez
1

To ask someone to say something again, you would __________ that please.

2

I would like to __________ my booking for tomorrow.

3

The manager is not __________ at the moment.

4

It is important to be friendly and __________ on the phone.

5

The guest made a __________ about the service.

Explicación

REPEAT is the correct verb for asking someone to say it again.

CONFIRMAR is given as the required action to lock in the booking.

AVAILABLE means the manager can assist now.

POLITE describes courteous phone manner.

COMPLAINT refers to an expression of dissatisfaction.

 
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