Insurance Death Claims Quiz

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Test your knowledge on life insurance claims.

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Sharon

United States

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1	Sharon March 17, 2026	% 100	02:21

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Insurance Death Claims Quiz


Insurance Death Claims QuizOnline version Test your knowledge on life insurance claims. by Sharon 1 A Death Claim Beneficiary: a Has option to keep funds in MWA SUPP account to earn interest and spread taxation b Must take a lump sum of proceeds c Must do an assignment to a funeral home d Is entitled to know how much money any other beneficiaries receive 2 This is usually required to file a death claim? a Death certificate b Birth certificate c Police report d Policy rider 3 What is the contestability period in life insurance? a The entire policy term b No contestability exists c The first two years during which misstatements or suicide is investigated d Ten years 4 What is a beneficiary designation in a life policy? a A person or entity designated to receive the death benefit b The insurance agent’s commission c The death certificate d The policyholder’s employer 5 What does the AD rider mean in life insurance? a Claim may pay more than face amount after reviewing proof of accidental death b Paying only the premiums c Paying the policy’s surrender value d Waiving premiums for a year 6 How is a death benefit affected if there is an outstanding policy loan? a The loan balance is deducted from the death benefit b The beneficiary receives the loan amount c The loan is ignored d Only the premiums are deducted 7 Can a certificate owner change the beneficiary after the member’s death? a Only for minors b Yes, by filing a claim c Yes, by probate court d No; beneficiary changes are made while the member is alive 8 When CAN'T we release beneficiary info when starting a death claim. a To a non-beneficiary or funeral home. b To a verified MWA agent c To an actual named beneficiary d To a verified MWA Agent's Assistant 9 Goal of Express Pay Claims that qualify a Quick with no forms sent. Need death proof(s) within 1 week of reporting. b Use on deaths in foreign countries c Use for high dollar death claims and annuities d To pay beneficiary with no forms and no personal info or proof needed 10 How should SC handle Death Claim follow up / status calls? a Call Claim queue directly b Look though Imaging c Look on AMT DTHPAY tab d Call SC Claim queue 11 Which tab is used to report a member's passing in AMT? a DEATH1 b SEEM c DTHPAY d SSN 12 How can we show empathy on a Claim call? a Softer tone, acknowledge loss and offer support b Speak loudly, clearly and repeat often for clarity c Give total silence after a caller said a loved one passed away d Interrupt and talk over person to control the call 13 What is true about an Assignment of Claim Proceeds? a Allows MWA to pay Funeral Home/Funding Company the amount listed on the form. b Beneficiary is required to choose an Assignment of Claim Proceeds. c Allows funds to be paid to MWA agent's office. d We can tell the funeral home the total death benefit. 14 How do we handle a Contestable life insurance claim? a Call Randi Jo Bohnert, Kim Watts or Missy Ledbetter b Freak out and tell the caller that MWA will not pay the claim c State that MWA most likely will pay the claim as we are Fraternal d Ask if the member committed suicide 15 MWA agents and Claim forms a Claim can email MWA agent the needed forms, but it's not instant b In software, click "Agent will provide forms" if Claim is emailing agent the forms c The Resource Center does NOT have a Death Claim section to help agents d Express Pay NEVER needs forms, even if we don't receive death proof(s) after 1 week 16 What do we quote for Claim processing time to potentially pay a Claim? a Approx 7-10 business days for review once ALL claim requirements have been received b Claim is very busy and will get to it as soon as they can c Don't call Claim if caller is escalated. Claim is busy and should not be bothered. d Share it will probably be paid in the next few days 17 Who have been such fun in this Claim Refresher? a Braedan, Becca, Isis, Joey and Melissa b Mr. Bojangles c Sasquatch aka Big Foot d Mr. Roboto

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Insurance Death Claims Quiz

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About this activity

Created by

Download the paper version to play

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Insurance Death Claims QuizOnline version

by Sharon

A Death Claim Beneficiary:

This is usually required to file a death claim?

What is the contestability period in life insurance?

What is a beneficiary designation in a life policy?

What does the AD rider mean in life insurance?

How is a death benefit affected if there is an outstanding policy loan?

Can a certificate owner change the beneficiary after the member’s death?

When CAN'T we release beneficiary info when starting a death claim.

Goal of Express Pay Claims that qualify

How should SC handle Death Claim follow up / status calls?

Which tab is used to report a member's passing in AMT?

How can we show empathy on a Claim call?

What is true about an Assignment of Claim Proceeds?

How do we handle a Contestable life insurance claim?

MWA agents and Claim forms

What do we quote for Claim processing time to potentially pay a Claim?

Who have been such fun in this Claim Refresher?