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ATENCIÓN AL CLIENTE: Rueda de Letras

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About this activity

Diccionario de servicio al cliente

Created by

fernandita lopez marin
fernandita lopez marin
Colombia

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ATENCIÓN AL CLIENTE: Rueda de LetrasOnline version

Diccionario de servicio al cliente

by fernandita lopez marin
A
B
C
E
F
G
H
I
N
O
P
Q
S
T
U

Empieza por A

Conjunto de gestos y procesos para resolver dudas o necesidades de usuarios.

Empieza por B

Canal para recibir comentarios, sugerencias y quejas de usuarios.

Empieza por C

Actitud amable y respetuosa al comunicarse con el usuario.

Empieza por E

Capacidad de entender y compartir los sentimientos de quien solicita ayuda.

Empieza por F

Facilidad para comunicarse de forma clara y comprensible.

Empieza por G

Conjunto de pasos o indicaciones para ayudar al usuario a realizar un proceso.

Empieza por H

Disponibilidad de atención y tiempos de respuesta para el usuario.

Empieza por I

Comunicación bidireccional entre el usuario y el servicio.

Empieza por N

Aviso recibido por el usuario ante una novedad o solución.

Empieza por O

Asesoramiento claro para que el usuario alcance su objetivo.

Empieza por P

Iniciativa para anticipar necesidades y ofrecer ayuda.

Empieza por Q

Manifestación de insatisfacción expresada por el usuario.

Empieza por S

Revisión continua hasta confirmar la solución o cierre del caso.

Empieza por T

Paciencia y respeto ante dificultades o demoras.

Empieza por U

Caso que requiere atención rápida para evitar consecuencias negativas.

 
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