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Managing difficult patient interactions

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Managing difficult patient interactions

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Played 147 %Accuracy 40 Average time 02:32
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Difficult patient interactions

Created by

Joel Almonacid
Joel Almonacid
Australia

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Managing difficult patient interactions
 

Managing difficult patient interactionsOnline version

Difficult patient interactions

by Joel Almonacid
1

A patient says, “I hate needles. I’m not doing this.”

2

A patient questions your competence: “Are you new at this?”

3

A colleague blames you for a delay in front of others

4

A patient becomes impatient and starts raising their voice

5

A client says, “No one explained this properly to me.”

6

A patient insists they don’t need to follow fasting instructions

7

A colleague ignores your request for clarification

8

A patient appears embarrassed about providing a urine sample

9

A client says, “This is taking too long, I’m leaving.”

10

A patient becomes upset after hearing they need another test

11

A colleague gives you conflicting instructions compared to another staff member

12

A patient says, “I don’t understand anything you’re saying.”

13

A client refuses to sit down despite looking dizzy

14

A patient says, “Last time this went wrong.”

15

A colleague interrupts you while you’re speaking to a patient

16

A patient is frustrated because they filled out the wrong form

17

A client becomes quiet and withdrawn during the interaction

18

A patient says, “Why do you need all this information?”

19

A colleague asks you to rush a procedure unsafely

20

A patient becomes anxious after seeing blood

 
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