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Ruleta de Atención Digital

Alphabet

Played 2

About this activity

Palabras clave para atención en chat

Created by

Colombia

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Ruleta de Atención Digital
 

Ruleta de Atención DigitalOnline version

Palabras clave para atención en chat

by M Camila Díaz
A
B
C
D
E
I
P
S

Empieza por A

Trato cordial y respetuoso para generar confianza durante la interacción.

Empieza por B

Estado de satisfacción y tranquilidad del usuario durante la espera y la verificación.

Empieza por C

Flujo claro de mensajes que orienta y acompaña al usuario.

Empieza por D

Capacidad de responder y acompañar en tiempo real durante la validación.

Empieza por E

Colocarse en el lugar del usuario para entender inquietudes y evitar frustración.

Empieza por I

Contacto continuo entre persona y canal digital durante la consulta.

Empieza por P

Actitud calmada para acompañar en tiempos de espera.

Empieza por S

Asistencia continua durante la verificación y el acompañamiento.

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