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Customer Service Response Match

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Customer Service Response Match

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Played 129
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About this activity

Match scenarios with the correct response.

Created by

Joel Almonacid
Joel Almonacid
Australia

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Customer Service Response Match
 

Customer Service Response MatchOnline version

Match scenarios with the correct response.

by Joel Almonacid
1

Customer shouting angrily

2

Customer confused about service

3

Customer needs urgent help

4

Customer requests something outside policy

5

Customer asks a question staff can’t answer

6

Customer waiting too long and complaining

7

Customer requires a same-day service for urgent need

8

Customer asks for a free service not offered

9

Customer doesn’t understand instructions

10

Customer becomes aggressive at reception

11

Customer shows frustration over delayed appointment

12

Customer requests a service unavailable today

13

Customer indicates a safety risk in workplace

14

Customer needs immediate assistance with paperwork

15

Customer asks staff to bend safety rules

16

Customer keeps repeating same question

17

Customer raises a concern about another staff member

18

Customer has urgent medical test requirements

19

Customer requests service not permitted by law

20

Customer looks confused while filling forms

21

Customer threatens to leave without service

22

Customer is short on time but requires assistance

23

Customer requests personal contact information

24

Customer misreads instructions and is anxious

25

Customer refuses to follow procedure

26

Customer has urgent payment issue

27

Customer requests a service not included in package

28

Customer repeatedly asks about results timing

29

Customer becomes verbally abusive

30

Customer has emergency request during high workload

 
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