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Atención al Cliente: Toma la Mejor Decisión

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Atención al Cliente: Toma la Mejor Decisión

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Guía rápida de decisiones eficientes.

Created by

JAN LUIS SILVA BOLAÑO
JAN LUIS SILVA BOLAÑO
Colombia

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Atención al Cliente: Toma la Mejor Decisión
 

Atención al Cliente: Toma la Mejor DecisiónOnline version

Guía rápida de decisiones eficientes.

by JAN LUIS SILVA BOLAÑO
1

Un cliente llega molesto porque su producto está dañado. ¿Qué haces?

2

Un cliente entra al local ¿Qué haces primero?

3

El cliente hace muchas preguntas ¿Qué harías en dado caso?

4

Un cliente quiere devolver un producto ¿Cuál es el procedimiento correcto?

5

Cuando un cliente solicita una compensación, ¿qué es clave?

6

¿Qué herramienta facilita tomar buenas decisiones en atención al cliente?

7

¿Cómo maneja mejor el agente una llamada con cliente impaciente?

8

¿Qué rol juega la retroalimentación del cliente en la toma de decisiones?

9

Si hay varias soluciones posibles, ¿qué debe hacer el agente?

10

Un cliente satisfecho se retira ¿Cómo finalizas la atención?

 
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