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RNA Alphabet

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About this activity

Words pertaining to actions, processes, resources, and workflow of a Telehealth RNA

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RNA Alphabet
 

RNA AlphabetOnline version

Words pertaining to actions, processes, resources, and workflow of a Telehealth RNA

by kathy
A
A
B
C
D
E
E
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
R
S
S
T
U
U
V
W
Z
9
1

Starts with A

Nurse that guides patient's to appropriate levels of care for treatment for clinical concerns

Starts with A

This provider is a stand in provider that a patient can see when their primary care provider is not available

Starts with B

Icon used in Rx Request, Patient Call, and Patient Advise Request that has to be taken to signify that you are working on that encounter

Starts with C

Information given to a patient regarding treatment for a clinical concern

Starts with D

Final arrangement of care for a patient

Starts with E

This application is used Afterhours to contact on-call providers

Starts with E

The ability to understand and share the feelings of another

Starts with E

This type of call is high priority and sent to line 138 for RNAs

Starts with F

a (blank) and pleasant demeanor are key to telephone etiquette when talking to patients effectively

Starts with G

Closing the (blank) is accomplished when RNA's recap a telephone encounter and asks the patient if there is anything else they can be assisted with today

Starts with H

What is placing your mouse over an icon for information called?

Starts with I

Specialized clinic for oncology patients with clinical concerns

Starts with J

Accrediting organization that plays an important role in telehealth quality and compliance.

Starts with K

The platform that hosts the contact information for community providers affiliated with Emory

Starts with L

The degree of treatment needed based off of a patient's acuity regarding their clinical concern/symptoms

Starts with M

These types of Respiratory symptoms- cough, sinus congestion, runny nose, low grade fever- can be seen by Primary Care on Demand

Starts with N

The appointment type scheduled after 3p with Primary Care provider or Alternate Provider for a disposition stating a patient is to be seen the following day.

Starts with O

(blank) pharmacies cannot be used for Rx refills. Telemed visits cannot be scheduled with patients who are (blank).

Starts with P

Set of guidelines and questions to asks patients regarding symptom related clinical concerns

Starts with Q

Safe, Timely, and Effective Patient-Centered care promotes?

Starts with R

What are your most concerning symptoms?

Contains R

This dot phrase is used with to document the disposition recommended by the nurse advisor to the patient

Contains S

The appointment type used when a patient needs to see their PCP or Alternate Provider on the day they are triaged

Starts with S

The act of searching and placing a patient for a visit with a provider

Starts with T

the preliminary assessment of patients in order to determine the urgency of their need for treatment and the nature of treatment required.

Starts with U

Protocol that allows Nurses to refill or renew maintenance medications with a provider Co-signature.

Starts with U

Psychiatric urgent care service that offers in-person and telehealth visits for behavioral health

Starts with V

These are digital appointments that can be scheduled with providers

Starts with W

is the total time a Nurse is logged in and available or actively handling contacts

Starts with Z

A type of meeting that can be joined remotely.

Starts with 9

the number to a mental health hotline/lifeline that connects patients with mental health counselors

Starts with 1

This clinic has residents and only schedule patients of that clinic with the residents for SDA/NDA

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