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Llamadas Salientes en Teleasistencia

Quiz

Played 33

About this activity

Quiz sobre llamadas salientes

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Spain

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Llamadas Salientes en Teleasistencia
 

Llamadas Salientes en TeleasistenciaOnline version

Quiz sobre llamadas salientes

by Maribel C L
1

Prioridad en la atencion de llamadas

2

Antes de iniciar una llamada, ¿qué debe confirmar el operador?

3

¿que riesgos se pueden tener en el servicio de teleasistencia?

4

¿Qué libros de registro hay?

5

Si el usuario no responde, ¿qué debe hacer el operador?

6

¿Qué información debe acompañar a cada llamada saliente?

7

¿Qué tipos de agendas hay?

8

Si hay emergencia, ¿qué debe hacer el operador?

9

protocolo de una agenda

10

Gestion de llamadas entrantes y salientes

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