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Atención al Cliente y PQRSF

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Atención al Cliente y PQRSF

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About this activity

Gestión adecuada de PQRSF

Created by

Alexis Garcia
Alexis Garcia
Colombia

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Atención al Cliente y PQRSF
 

Atención al Cliente y PQRSFOnline version

Gestión adecuada de PQRSF

by Alexis Garcia
1

¿Cuál es el primer paso en el manejo de PQRSF?

2

¿Qué acción debe seguir un agente al recibir una PQRSF?

3

¿Qué canal debe usarse para gestionar PQRSF de forma adecuada?

4

¿Cuál es un objetivo al cerrar una PQRSF?

5

¿Qué práctica ayuda a reducir PQRSF en el futuro?

6

¿Qué debe hacer un supervisor ante casos complejos de PQRSF?

 
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