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Seminario de Indicadores de Calidad

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Seminario de Indicadores de Calidad

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Examen corto de indicadores de calidad

Created by

laura martinez
laura martinez
Colombia

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Seminario de Indicadores de Calidad
 

Seminario de Indicadores de CalidadOnline version

Examen corto de indicadores de calidad

by laura martinez
1

¿Qué es un indicador de calidad?

2

¿Qué diferencia hay entre un KPI y una métrica?

3

¿Qué significa SMART en un indicador?

4

¿Qué norma se asocia comúnmente a sistemas de gestión de calidad?

5

¿Qué ciclo usa indicadores para evaluar mejoras en procesos?

6

¿Qué tipo de indicador describe mejor la efectividad de un proceso?

7

¿Qué tipo de indicador evalúa el resultado final para el cliente?

8

¿Qué técnica ayuda a interpretar tendencias de indicadores?

9

¿Qué característica NO es deseable en un buen indicador?

10

¿Qué acción se deriva de una buena interpretación de indicadores?

11

¿Qué significa KPI?

12

¿Cuál es la primera fase del ciclo PHVA?

13

¿Qué se hace en la fase “Actuar” del PHVA?

14

¿Qué es el Balanced Scorecard?

15

¿Cuál es un indicador de sostenibilidad?

 
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