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Mediación y Arbitraje de Consumo

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Mediación y Arbitraje de Consumo

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About this activity

Conoce mecanismos RAL en consumo

Created by

Alejandra Gongora Rojas
Alejandra Gongora Rojas
Spain

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Mediación y Arbitraje de Consumo
 

Mediación y Arbitraje de ConsumoOnline version

Conoce mecanismos RAL en consumo

by Alejandra Gongora Rojas
1

¿Qué es la mediación de consumo?

2

¿Qué caracteriza al arbitraje de consumo?

3

¿Qué es el laudo arbitral?

4

¿Quién facilita la mediación entre consumidor y empresario?

5

¿Qué caracteriza al mediador en consumo?

6

¿Qué caracteriza al árbitro?

7

¿Qué implica la voluntariedad en mediación/arbitraje?

8

¿Qué paso señala la Junta Arbitral de Consumo?

9

¿Qué materias son aptas para mediación/arbitraje?

10

¿Qué excluye del arbitraje de consumo?

Explicación

La mediación es voluntaria, extrajudicial y confidencial, con un mediador que facilita un acuerdo.

El arbitraje es extrajudicial, rápido, gratuito y su laudo es vinculante.

El laudo es la decisión final y tiene valor de sentencia.

El mediador facilita y NO impone resoluciones.

El mediador facilita la conversación manteniendo neutralidad.

El árbitro evalúa pruebas y emite una resolución vinculante.

La voluntariedad permite iniciar y retirarse en cualquier momento.

La Junta Arbitral administra el proceso y designa árbitros.

Se aplican a controversias de consumo, dentro de sectores típicos.

Materias con indicios de delito no van a mediación/arbitraje.

 
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