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Test de técnicas de comunicación con el cliente

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Test de técnicas de comunicación con el cliente

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Evaluación didáctica de comunicación

Created by

Verónica Leal Pérez
Verónica Leal Pérez
Spain

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Test de técnicas de comunicación con el cliente
 

Test de técnicas de comunicación con el clienteOnline version

Evaluación didáctica de comunicación

by Verónica Leal Pérez
1

¿Cuál es la primera regla para comunicarse eficazmente con un cliente?

2

Qué técnica ayuda a clarificar las necesidades del cliente?

3

¿Qué implica parafrasear en una conversación con el cliente?

4

¿Cómo manejar una queja de cliente de forma adecuada?

5

¿Qué es la escucha activa?

6

¿Qué señal de lenguaje corporal es favorable en una interacción?

7

¿Qué evitar durante una conversación con el cliente?

8

¿Cuál es el objetivo de hacer un resumen al final de la conversación?

9

¿Cómo influye el tono de voz en la comunicación?

10

¿Qué pregunta ayuda a priorizar soluciones?

 
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