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Test de Escucha Activa y Comunicación

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Test de Escucha Activa y Comunicación

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About this activity

Conoce técnicas clave

Created by

Verónica Leal Pérez
Verónica Leal Pérez
Spain

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Test de Escucha Activa y Comunicación
 

Test de Escucha Activa y ComunicaciónOnline version

Conoce técnicas clave

by Verónica Leal Pérez
1

¿Qué indica que la comunicación es mayormente no verbal?

2

¿Qué nivel de la Escalera de la Escucha representa la escucha activa y empática?

3

¿Qué se recomienda evitar para una buena escucha?

4

¿Qué habilidad implica resumir con tus palabras?

5

¿Qué beneficio de la escucha activa ayuda a reducir conflictos?

6

¿Qué señal no verbal favorece la comunicación efectiva?

7

¿Qué elemento NO forma parte de las Habilidades Técnicas y Personales?

8

¿Qué objetivo tiene la actividad ‘El Detective de la Escucha’?

9

¿Qué evita la escucha activa según el módulo?

10

¿Qué se busca con la escucha activa en la interacción con clientes?

 
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