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[TRIAL] Pelayanan Offline di Cabang JBA

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[TRIAL] Pelayanan Offline di Cabang JBA

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Mini Quiz terkait Pelayanan Offline

Created by

Customer Experience JBA Indonesia
Customer Experience JBA Indonesia
Indonesia
This game is a version of Mini Quiz - Pelayanan Offline

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[TRIAL] Pelayanan Offline di Cabang JBA
 

[TRIAL] Pelayanan Offline di Cabang JBAOnline version

Mini Quiz terkait Pelayanan Offline

by Customer Experience JBA Indonesia
1

Pak Dika adalah customer baru yang akan menitipkan unit di Cabang X, Pak Dika ingin melelangkan 1 unit mobil di tanggal 12 Maret 2026, serta 1 unit motor di tanggal 13 Maret 2026. Pilihlah pernyataan berikut yang tepat jika Pak Dika ingin mengikutkan unit-unitnya lelang pada kedua jadwal yang diinginkan!

2

Seorang customer mendatangi cabang JBA dan mengungkapkan kekecewaanya karena unit yang diterima tidak sesuai dengan informasi yang tertera di LDK. Sikap apa yang paling tepat untuk ditunjukkan oleh tim cabang kepada customer?

3

Manakah tindakan yang kurang tepat bagi tim cabang dalam menangani klaim customer terkait ketidaksesuaian unit dengan informasi di LDK?

4

Sebagai tim cabang, apa yang akan Anda lakukan ketika menghadapi situasi seperti pada gambar berikut?

5

Manakah tindakan yang tidak sesuai dengan standar pelayanan customer?

6

Bu Amel adalah buyer JBA, saat ini Bu Amel ingin cek unit yang dimenangkannya pada lelang dua hari lalu. Manakah syarat dan ketentuan yang tepat terkait layanan cek unit setelah lelang tersebut?

7

Manakah alur after lelang bagi buyer yang tepat?

8

Tim cabang: "Boleh saya izin pinjam KTP-nya, Pak?" Customer: "Yah, saya gak bawa KTP." Dalam situasi ini, tindakan apa yang paling tidak tepat untuk dilakukan oleh tim cabang?

9

Terdapat customer baru yang kesulitan menggunakan antrian sistem digital, manakah tindakan yang tepat dilakukan oleh tim cabang dalam melayani customer tersebut?

10

Hal apa yang boleh dilakukan customer jika ingin ikut open house offline?

 
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