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About this activity

CMC - SK - CONSUMO

Created by

DENISS ALEXANDRA PEDRAZA HERNÁNDEZ
DENISS ALEXANDRA PEDRAZA HERNÁNDEZ
Colombia

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REPASO
 

REPASOOnline version

CMC - SK - CONSUMO

by DENISS ALEXANDRA PEDRAZA HERNÁNDEZ
1

Del siguiente enunciado: "La Clave de acceso (CA) da acceso consultivo a los productos contratados, ya sea en Web, App o Superlinea. Es imprescindible que el cliente tenga CMC y teléfono asociado para tener una CA."

2

La siguiente afirmación "Una vez dado de alta, SK será el nuevo método de firma para todas las operaciones integradas con Santander Key." es:

3

La baja de SK se hace solo en los siguientes casos

4

El bloqueo del CMC se hace desde

5

Si el cliente facilita su número de teléfono durante el proceso de alta del CMC, este número será el que se usará para el envío de la Firma Electrónica o el OTP en aquellos casos en que fuera necesario.

6

El siguiente script "Voy a transferir tu llamada con un experto para que proceda a activar tu firma electrónica. Te informo que éste, por tu seguridad, sólo dispondrá de tu apellido para poder dirigirse a ti." lo indica

7

El siguiente SCRIPT "(Nombre), nos autorizas a enviar una nueva Firma Electrónica provisional a tu teléfono móvil terminado en (4 últimos números de teléfono), ¿estás conforme?" lo uso para

8

Para ofrecer lo hago en

9

¿Puedo ofrecer a un cliente que este en ASNEF?

10

¿Puedo ofrecer a clientes robinson?

 
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